/* ═══════════════════════════════════════════════════════════════
   Floating Support-Widget
   FAB unten rechts, aufklappbares Pop-up mit Ticket-Thread.
   ═══════════════════════════════════════════════════════════════ */

/* Floating Action Button */
.supw-fab{
  position:fixed;bottom:24px;right:24px;z-index:9998;
  width:54px;height:54px;border-radius:50%;
  background:linear-gradient(135deg,var(--np,#c8955a),var(--nv,#9b6fd4));
  border:none;cursor:pointer;
  box-shadow:0 4px 18px rgba(200,149,90,.4), 0 0 0 1px rgba(255,255,255,.06) inset;
  display:flex;align-items:center;justify-content:center;
  color:#fff;
  transition:transform .2s cubic-bezier(.4,0,.2,1), box-shadow .2s ease;
}
.supw-fab:hover{
  transform:translateY(-2px) scale(1.04);
  box-shadow:0 6px 22px rgba(200,149,90,.55), 0 0 0 1px rgba(255,255,255,.1) inset;
}
.supw-fab:active{transform:translateY(0) scale(1)}
.supw-fab svg{width:24px;height:24px}
.supw-fab.open{background:var(--s3,#2a2840)}
.supw-fab.open svg.icon-chat{display:none}
.supw-fab:not(.open) svg.icon-close{display:none}

/* Badge fuer wartende Tickets */
.supw-fab-badge{
  position:absolute;top:-4px;right:-4px;
  min-width:22px;height:22px;padding:0 6px;
  background:var(--nd,#d94040);color:#fff;
  border:2px solid var(--bg,#0f0f1a);
  border-radius:999px;
  font-size:11px;font-weight:800;line-height:18px;text-align:center;
  font-family:var(--font,inherit);
  animation:supwBadgePop .3s cubic-bezier(.4,0,.2,1);
}
@keyframes supwBadgePop{
  0%{transform:scale(0)}
  70%{transform:scale(1.15)}
  100%{transform:scale(1)}
}

/* Panel */
.supw-panel{
  position:fixed;bottom:90px;right:24px;z-index:9997;
  width:380px;max-width:calc(100vw - 32px);
  height:560px;max-height:calc(100vh - 120px);
  background:var(--s1,#1a1828);
  border:1px solid var(--b1,#2a2a3a);
  border-radius:16px;
  box-shadow:0 16px 44px rgba(0,0,0,.55), 0 0 0 1px rgba(255,255,255,.03) inset;
  display:flex;flex-direction:column;overflow:hidden;
  transform:translateY(16px) scale(.96);opacity:0;pointer-events:none;
  transition:transform .22s cubic-bezier(.4,0,.2,1), opacity .18s ease;
  font-family:var(--font,system-ui,sans-serif);
}
.supw-panel.open{transform:none;opacity:1;pointer-events:auto}

/* Mobile: Panel fuellt fast den ganzen Bildschirm */
@media (max-width: 520px){
  .supw-panel{
    width:calc(100vw - 16px);height:calc(100vh - 92px);
    bottom:80px;right:8px;
  }
  .supw-fab{bottom:16px;right:16px}
}

/* Header */
.supw-head{
  padding:16px 18px;
  background:linear-gradient(135deg,rgba(200,149,90,.18),rgba(155,111,212,.12));
  border-bottom:1px solid var(--b1,#2a2a3a);
  display:flex;align-items:center;justify-content:space-between;gap:10px;
}
.supw-head-title{
  font-size:15px;font-weight:700;color:var(--t1,#fff);letter-spacing:-.01em;
  display:flex;align-items:center;gap:8px;
}
.supw-head-title svg{width:18px;height:18px;color:var(--np,#c8955a)}
.supw-head-sub{font-size:11px;color:var(--t3,#a0a0b0);margin-top:2px}
.supw-head-close{
  background:none;border:none;color:var(--t3,#a0a0b0);cursor:pointer;
  width:28px;height:28px;border-radius:8px;
  display:flex;align-items:center;justify-content:center;
  transition:var(--tr,.15s);
}
.supw-head-close:hover{background:rgba(255,255,255,.08);color:var(--t1,#fff)}
.supw-head-close svg{width:16px;height:16px}

/* Body */
.supw-body{flex:1;overflow-y:auto;overflow-x:hidden;padding:14px 16px}

/* Footer fuer Actions */
.supw-foot{
  padding:12px 16px;
  border-top:1px solid var(--b1,#2a2a3a);
  background:var(--s1,#1a1828);
  display:flex;gap:8px;
}

/* Views (werden geswitcht) */
.supw-view{display:none;flex-direction:column;gap:10px}
.supw-view.active{display:flex}

/* Ticket-Card */
.supw-tc{
  padding:11px 12px;background:var(--s2,#20202e);
  border:1px solid var(--b1,#2a2a3a);
  border-left:3px solid var(--pc,#8894ad);
  border-radius:10px;cursor:pointer;transition:.15s;
}
.supw-tc:hover{transform:translateX(2px);border-color:var(--np,#c8955a)}
.supw-tc-top{display:flex;align-items:center;gap:8px;margin-bottom:3px}
.supw-tc-subject{font-size:13px;font-weight:700;color:var(--t1,#fff);flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.supw-tc-status{
  font-size:9.5px;font-weight:800;letter-spacing:.05em;text-transform:uppercase;
  padding:2px 7px;border-radius:999px;white-space:nowrap;
}
.supw-tc-status.open{background:rgba(217,64,64,.15);color:#e07070}
.supw-tc-status.in_progress{background:rgba(212,148,58,.15);color:#e8b066}
.supw-tc-status.waiting_customer{background:rgba(59,158,255,.15);color:#6eb5ff}
.supw-tc-status.resolved{background:rgba(29,217,122,.15);color:#4ee89d}
.supw-tc-status.closed{background:rgba(148,148,148,.15);color:#a0a0a0}
.supw-tc-meta{font-size:10.5px;color:var(--t4,#707080);display:flex;gap:6px;align-items:center;flex-wrap:wrap}

.supw-empty{
  padding:30px 16px;text-align:center;color:var(--t4,#707080);font-size:12.5px;
  border:1px dashed var(--b2,#3a3a4a);border-radius:10px;
  background:var(--s2,#20202e);
}
.supw-empty-ico{font-size:32px;margin-bottom:8px;opacity:.4;display:block}

/* Form */
.supw-field{display:flex;flex-direction:column;gap:4px;margin-bottom:10px}
.supw-field label{
  font-size:10px;font-weight:700;color:var(--t3,#a0a0b0);
  text-transform:uppercase;letter-spacing:.5px;
}
.supw-field input,
.supw-field select,
.supw-field textarea{
  padding:9px 11px;background:var(--s2,#20202e);border:1px solid var(--b2,#3a3a4a);
  border-radius:8px;color:var(--t1,#fff);font-family:inherit;font-size:12.5px;
  outline:none;transition:.15s;
}
.supw-field input:focus,
.supw-field select:focus,
.supw-field textarea:focus{
  border-color:var(--np,#c8955a);box-shadow:0 0 0 3px rgba(200,149,90,.14);
}
.supw-field textarea{resize:vertical;min-height:80px;font-family:inherit}

.supw-row2{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-bottom:10px}

.supw-err{
  color:#e07070;font-size:11.5px;
  padding:7px 10px;background:rgba(217,64,64,.1);
  border:1px solid rgba(217,64,64,.3);border-radius:7px;
  display:none;margin-bottom:8px;
}
.supw-err.show{display:block}

/* Messages / Thread */
.supw-msg{
  padding:10px 12px;background:var(--s2,#20202e);
  border:1px solid var(--b1,#2a2a3a);border-radius:10px;
  font-size:12.5px;color:var(--t1,#fff);line-height:1.45;
}
.supw-msg.customer{background:color-mix(in srgb, var(--np,#c8955a) 10%, var(--s2,#20202e));border-color:color-mix(in srgb, var(--np,#c8955a) 30%, var(--b1,#2a2a3a))}
.supw-msg.staff{background:var(--s1,#1a1828);border-left:3px solid var(--nb,#3b9eff)}
.supw-msg-hdr{
  display:flex;align-items:center;gap:6px;margin-bottom:4px;
  font-size:10.5px;color:var(--t4,#707080);
}
.supw-msg-author{font-weight:700;color:var(--t2,#d0d0e0)}
.supw-msg-text{white-space:pre-wrap;word-wrap:break-word}

/* Buttons */
.supw-btn{
  padding:8px 14px;border-radius:8px;font-family:inherit;
  font-size:12px;font-weight:700;cursor:pointer;transition:.15s;
  display:inline-flex;align-items:center;justify-content:center;gap:6px;
  border:1px solid transparent;
}
.supw-btn-p{background:linear-gradient(135deg,var(--np,#c8955a),var(--nv,#9b6fd4));color:#fff;border:none}
.supw-btn-p:hover{filter:brightness(1.1);transform:translateY(-1px)}
.supw-btn-n{background:var(--s2,#20202e);color:var(--t2,#d0d0e0);border-color:var(--b2,#3a3a4a)}
.supw-btn-n:hover{border-color:var(--np,#c8955a);color:var(--np,#c8955a)}
.supw-btn:disabled{opacity:.5;cursor:not-allowed;transform:none !important;filter:none !important}
.supw-btn-block{width:100%}

/* Detail-Header (mit Zurück-Button) */
.supw-det-head{
  display:flex;align-items:flex-start;gap:8px;margin-bottom:10px;
  padding-bottom:10px;border-bottom:1px solid var(--b1,#2a2a3a);
}
.supw-det-back{
  background:none;border:1px solid var(--b2,#3a3a4a);cursor:pointer;
  width:28px;height:28px;border-radius:7px;flex-shrink:0;
  display:flex;align-items:center;justify-content:center;
  color:var(--t2,#d0d0e0);transition:.15s;
}
.supw-det-back:hover{border-color:var(--np,#c8955a);color:var(--np,#c8955a)}
.supw-det-back svg{width:14px;height:14px}
.supw-det-main{flex:1;min-width:0}
.supw-det-subject{font-size:13px;font-weight:700;color:var(--t1,#fff);line-height:1.3;word-wrap:break-word}
.supw-det-meta{font-size:10.5px;color:var(--t4,#707080);margin-top:2px}

/* Loading */
.supw-loading{
  padding:24px;text-align:center;color:var(--t4,#707080);font-size:12px;
}
.supw-loading::before{
  content:'';display:inline-block;width:14px;height:14px;
  border:2px solid var(--b2,#3a3a4a);border-top-color:var(--np,#c8955a);
  border-radius:50%;margin-right:8px;vertical-align:-2px;
  animation:supwSpin .8s linear infinite;
}
@keyframes supwSpin{to{transform:rotate(360deg)}}

/* ─── ONLINE-PULSE (Live-Chat verfuegbar) ─── */
.supw-fab-online{
  position:absolute;bottom:-2px;right:-2px;
  width:16px;height:16px;border-radius:50%;
  background:#1dd97a;
  border:2.5px solid var(--bg,#0f0f1a);
  box-shadow:0 0 0 0 rgba(29,217,122,.65);
  animation:supwOnlinePulse 2s cubic-bezier(.4,0,.6,1) infinite;
}
@keyframes supwOnlinePulse{
  0%{ box-shadow:0 0 0 0 rgba(29,217,122,.75); transform:scale(1); }
  70%{ box-shadow:0 0 0 10px rgba(29,217,122,0); transform:scale(1.08); }
  100%{ box-shadow:0 0 0 0 rgba(29,217,122,0); transform:scale(1); }
}

/* Status-Pill im Panel-Header (Live-Chat aktiv / offline) */
.supw-head-status{
  display:inline-flex;align-items:center;gap:6px;
  font-size:11px;color:var(--t3,#a0a0b0);
  margin-top:3px;font-weight:500;
}
.supw-head-status-dot{
  width:8px;height:8px;border-radius:50%;
  background:#707080;flex-shrink:0;
  box-shadow:0 0 0 0 rgba(148,148,148,.4);
}
.supw-head-status.online .supw-head-status-dot{
  background:#1dd97a;
  animation:supwOnlinePulse 2s cubic-bezier(.4,0,.6,1) infinite;
}
.supw-head-status.online{color:#4ee89d;font-weight:700}

/* ─── ATTACHMENTS ─── */
.supw-att-input{display:none}

.supw-att-btn{
  padding:8px 10px;background:var(--s2,#20202e);border:1px solid var(--b2,#3a3a4a);
  border-radius:8px;cursor:pointer;color:var(--t3,#a0a0b0);
  display:inline-flex;align-items:center;gap:5px;font-size:11.5px;font-family:inherit;
  transition:.15s;
}
.supw-att-btn:hover{border-color:var(--np,#c8955a);color:var(--np,#c8955a)}
.supw-att-btn svg{width:14px;height:14px}

.supw-att-preview{
  display:flex;flex-wrap:wrap;gap:6px;margin-top:8px;
}
.supw-att-chip{
  position:relative;
  display:inline-flex;align-items:center;gap:5px;
  padding:4px 8px 4px 4px;
  background:var(--s2,#20202e);border:1px solid var(--b2,#3a3a4a);
  border-radius:7px;font-size:11px;color:var(--t2,#d0d0e0);
  max-width:180px;
}
.supw-att-chip-thumb{
  width:26px;height:26px;border-radius:4px;object-fit:cover;
  background:var(--s3,#2a2840);flex-shrink:0;
}
.supw-att-chip-icon{
  width:26px;height:26px;border-radius:4px;
  background:rgba(200,149,90,.18);color:var(--np,#c8955a);
  display:flex;align-items:center;justify-content:center;flex-shrink:0;
  font-size:10px;font-weight:800;letter-spacing:.02em;
}
.supw-att-chip-name{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:110px}
.supw-att-chip-rm{
  background:none;border:none;color:var(--t4,#707080);cursor:pointer;
  padding:0;width:16px;height:16px;border-radius:50%;
  display:flex;align-items:center;justify-content:center;flex-shrink:0;
  transition:.15s;
}
.supw-att-chip-rm:hover{background:rgba(217,64,64,.18);color:var(--nd,#d94040)}
.supw-att-chip-rm svg{width:10px;height:10px}

/* Attachments IN Messages */
.supw-msg-atts{
  display:flex;flex-wrap:wrap;gap:5px;margin-top:8px;
}
.supw-msg-att-img{
  width:96px;height:96px;border-radius:7px;object-fit:cover;cursor:pointer;
  border:1px solid var(--b1,#2a2a3a);
  transition:.15s;
}
.supw-msg-att-img:hover{transform:scale(1.03);border-color:var(--np,#c8955a)}
.supw-msg-att-file{
  display:inline-flex;align-items:center;gap:6px;
  padding:6px 9px;background:var(--s2,#20202e);border:1px solid var(--b2,#3a3a4a);
  border-radius:7px;font-size:11px;color:var(--t2,#d0d0e0);
  text-decoration:none;transition:.15s;
}
.supw-msg-att-file:hover{border-color:var(--np,#c8955a);color:var(--np,#c8955a)}
.supw-msg-att-file svg{width:12px;height:12px}

/* Upload-Fortschritt */
.supw-upload-status{
  font-size:10.5px;color:var(--t4,#707080);margin-top:4px;
}
.supw-upload-status.err{color:#e07070}

/* ─── LIGHTBOX ─── */
.supw-lbx{
  position:fixed;inset:0;z-index:99999;
  background:rgba(0,0,0,.88);backdrop-filter:blur(8px);
  display:none;align-items:center;justify-content:center;
  padding:20px;cursor:zoom-out;
  animation:supwFadeIn .2s ease;
}
.supw-lbx.open{display:flex}
@keyframes supwFadeIn{from{opacity:0}to{opacity:1}}
.supw-lbx img{
  max-width:96vw;max-height:92vh;
  border-radius:10px;box-shadow:0 20px 60px rgba(0,0,0,.6);
  cursor:default;
}
.supw-lbx-close{
  position:absolute;top:16px;right:16px;
  width:40px;height:40px;border-radius:50%;
  background:rgba(255,255,255,.12);border:none;color:#fff;cursor:pointer;
  display:flex;align-items:center;justify-content:center;backdrop-filter:blur(8px);
}
.supw-lbx-close:hover{background:rgba(255,255,255,.22)}

/* ─── TYPING-INDICATOR ─── */
.supw-typing{
  font-size:11px;color:var(--t3,#a0a0b0);
  padding:6px 12px;font-style:italic;
  display:none;align-items:center;gap:6px;
}
.supw-typing.show{display:flex}
.supw-typing-dots{display:inline-flex;gap:2px}
.supw-typing-dots span{
  width:5px;height:5px;border-radius:50%;background:var(--nb,#3b9eff);
  animation:supwTyping 1.4s infinite ease-in-out;
}
.supw-typing-dots span:nth-child(2){animation-delay:.2s}
.supw-typing-dots span:nth-child(3){animation-delay:.4s}
@keyframes supwTyping{
  0%,60%,100%{transform:scale(1);opacity:.35}
  30%{transform:scale(1.4);opacity:1}
}

/* ─── RATING (nach Resolution) ─── */
.supw-rating-box{
  margin-top:12px;padding:14px;
  background:linear-gradient(135deg, rgba(29,217,122,.08), rgba(59,158,255,.06));
  border:1px solid rgba(29,217,122,.3);border-radius:10px;
}
.supw-rating-box.done{background:var(--s2,#20202e);border-color:var(--b1,#2a2a3a)}
.supw-rating-head{font-size:12.5px;font-weight:700;color:var(--t1,#fff);margin-bottom:8px}
.supw-rating-sub{font-size:11px;color:var(--t3,#a0a0b0);margin-bottom:10px;line-height:1.4}
.supw-stars{display:flex;gap:6px;margin-bottom:8px}
.supw-star{
  width:30px;height:30px;cursor:pointer;
  background:none;border:none;padding:0;
  color:var(--t4,#707080);transition:.12s;
}
.supw-star:hover{transform:scale(1.15)}
.supw-star.active,
.supw-star.hover{color:#f5b800}
.supw-star svg{width:100%;height:100%}
.supw-rating-comment{
  width:100%;padding:7px 10px;
  background:var(--s1,#1a1828);border:1px solid var(--b2,#3a3a4a);
  border-radius:7px;color:var(--t1,#fff);font-family:inherit;font-size:12px;
  outline:none;resize:vertical;min-height:50px;
}
.supw-rating-comment:focus{border-color:var(--np,#c8955a)}
.supw-rating-done{
  display:flex;align-items:center;gap:8px;
  font-size:12px;color:var(--t2,#d0d0e0);
}
.supw-rating-done-stars{color:#f5b800;font-size:14px}

/* ─── LOCKED-TICKET-BANNER ─── */
.supw-lock-banner{
  display:flex;align-items:center;gap:8px;
  padding:10px 12px;margin-top:8px;
  background:rgba(148,148,148,.1);border:1px solid var(--b2,#3a3a4a);
  border-radius:8px;font-size:11.5px;color:var(--t3,#a0a0b0);line-height:1.4;
}
.supw-lock-banner svg{width:16px;height:16px;color:var(--t4,#707080);flex-shrink:0}
.supw-lock-banner strong{color:var(--t2,#d0d0e0);font-weight:700}
.supw-lock-banner a{color:var(--np,#c8955a);cursor:pointer;font-weight:600;text-decoration:underline;text-decoration-color:transparent;transition:.15s}
.supw-lock-banner a:hover{text-decoration-color:var(--np,#c8955a)}

/* ─── UNREAD-DOT auf Ticket-Card ─── */
.supw-tc-unread{
  min-width:20px;height:20px;padding:0 6px;
  background:var(--nd,#d94040);color:#fff;
  border-radius:999px;font-size:10.5px;font-weight:800;
  line-height:18px;text-align:center;margin-left:4px;
  box-shadow:0 0 8px rgba(217,64,64,.35);
}